Returns & Exchanges
Please note, that all products are entirely handmade, and variations in colour and shape do occur. This is not considered faulty, and will not be accepted as a reason for a refund.
We will, however, accept returns, if there is an issue with size or if you simply do not like the item and would prefer something else. The first exchange will incur no postage charges, exchanges after this time will be charged at DDUK standard shipping rates. Soiled or damaged goods are non- exchangeable or refundable.
Customer have 14 days (7 days on SALE items) post delivery to contact us regarding a return of an item for a full refund or exchange. This is done at the discretion of Paulinah N. Eboh-Sampson on behalf of Dolls of Decadence. We allow the buyer, a duration of 7 days from the point of initial contact to send the item back to us. Please contact us at email@example.com,or via the portal, where the garments was purchased for instructions on how and where to return unwanted items. All accepted returns will be refunded within 14 days. Mark the email ‘Dolls of Decadence- returns’ and state the order number/product description along with the reason for return.
Packages from outside the UK must be marked clearly ‘Returns’. Packages which are unmarked will incur custom charges and tax duty. Dolls of Decadence has the right to refuse the product or charge all costs back to the customer.
Sample garments or garments created to a specific customer brief/colour as considered as ‘Made to measure’ garments and once constructed and dispatched are non exchangeable or refundable, unless faulty and the fault is deemed a fault in the manufacturer’s behalf.
Shipping usually within 2/3 working days. (Please allow 10-14 days for custom-made creations)
- The item is the customers responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods/ and or a trackable courier service.
- The cost of returning the item to us is also the customers responsibility, unless confirmed faulty on our behalf for which will cover the cost of the return to the value of £4.00GBP.
Store Credit- If you wish to return an item and keep a store credit with us, we issue the full amount without deducting postage costs. So you can choose an item at a later convenience to you, without incurring additional postage costs.